MOA - Retail Team Leader - August 2025

2 weeks ago

Pasay, National Capital Region, Philippines VXI Global Solutions Full time $40,000 - $60,000 per year

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

  • Tracks and documents employee time (punctuality, attendance, ACD minutes, and up-training)
  • Reviews agent performance results daily to ensure all goals are met or exceeded
  • Analyzes and trends agent KPI/Sales performance
  • Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback
  • Monitors and assesses employee calls to drive performance improvement plans
  • Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations
  • Be hands-on and demonstrates a desire to help Global Agents by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site's successful performance
  • Teaches and improves up-selling and technical skills (i.e. improved call handling, navigation and Product information research etc)
  • Reviews and distributes procedure changes/updates in a timely manner. Ensures agents understand changes and are aligned with organizational/site goals
  • Plans and conducts team meetings to share information, calibrate knowledge and performance, and motivate agents to learn and excel
  • Attends assigned Leadership Calibrations
  • Assists and tracks agent password resets
  • Assists, tracks, and coordinates issues with supporting departments, such as IT (computers, headsets, software, etc), HR (payroll issues), and Workforce (overtime, attendance tracking, etc.)
  • Administers HR and Department policies as instructed
  • Conducts annual reviews/PACS/E-valuation
  • Presents his/her team's performance in a business review format either weekly or monthly
  • Supports and enforces
  • Code of Conduct
  • Compliance Requirements and Procedures
  • Dress Code
  • English Only Policy
  • Attitude/Behavior
  • Integrity
  • Call Handling
  • Drives teamwork and team performance
  • Creates, implements, and supports call center initiatives
  • Orients newly assigned members and establishes team mentor/buddies
  • Performs other assigned/related duties within the center as directed

Requirements:

  • Bachelor's/College degree from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Must have at least 1 year Team Leader experience
  • Open to SME level with at least 2 years experience
    Preferably with experience in R etail/E-commerce, Sales

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: MOA - Retail Team Leader - August 2025

Req Id: R25_04161

Posted At: Tue Aug :00:00 GMT+0000 (Coordinated Universal Time)

Sales | Management

Full Time

Pasay City, Philippines, 1300

  • MOA - Customer Experience Advisors - Sep 2025

    2 weeks ago

    Pasay, National Capital Region, Philippines VXI Global Solutions Full time $2,000 - $3,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)Provide exceptional service to customers during each...

  • Customer Convenience

    2 weeks ago

    Pasay, National Capital Region, Philippines Ikano-Retail Full time $80,000 - $120,000 per year

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia , Thailand, Philippines and Mexico – and have an ambitious expansion plan to...

  • Asset Auxiliary Aide

    2 weeks ago

    Pasay, National Capital Region, Philippines National University - MOA Full time $30,000 - $50,000 per year

    JOB QUALIFICATIONS:Bachelor's Degree in Commerce / Accounting or related course.With proven work experience in the related field.Experience working in an academic setting is a plus.Proficiency in MS Office Applications.Above-average oral and written communication skills.Ability to work independently and as part of a team.Strong communication and presentation...

  • Business Analyst

    1 week ago

    Pasay, National Capital Region, Philippines SM Retail Full time $104,000 - $130,878 per year

    Job Title: Business Analyst & InsightsJob Summary:Business Analyst and Insights will support strategic initiatives for SM Markets by turning data into actionable insights to drive growth, operational efficiency, and improved shopper experience. The role will be instrumental in supporting data-driven decisions across merchandising, pricing, promotions,...

  • Finance Specialist, Ikano Retail Philippines

    2 weeks ago

    Pasay, National Capital Region, Philippines Ikano-Retail Full time ₱300,000 - ₱500,000 per year

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit...

  • Finance Specialist, Ikano Retail Philippines

    2 weeks ago

    Pasay, National Capital Region, Philippines Ikano-Retail Full time $3,000 - $5,000 per year

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit...

  • Retail Leader

    5 days ago

    Pasay, National Capital Region, Philippines beBeeRetailLeader Full time ₱2,000,000 - ₱2,500,000

    Job SummaryThe Store Supervisor/Assistant Supervisor is a pivotal role in our retail team, responsible for driving sales growth and ensuring the seamless operation of our stores.

  • Seasonal Promo Merchandiser

    2 weeks ago

    Pasay, National Capital Region, Philippines WS Pacific Publications Inc. Full time $30,000 - $50,000 per year

    Company DescriptionWS Pacific Publications, Inc., also known as Learning Is Fun (LIF), is the number one book distribution company engaged in direct marketing and direct selling. We are dedicated to fostering a love of reading among children from an early age. Our vision is to provide high-quality books at affordable prices to every child. Our diverse...

  • Thai Bilingual

    2 days ago

    Pasay, National Capital Region, Philippines Global Group Innovative Services Full time ₱800,000 - ₱1,000,000 per year

    Urgent Hiring: Thai Bilingual Advisors | Sports Retail AccountMOA Pasay | PHP 100,000 | Shifting Schedule | OnsiteJoin one of the world's leading Sports Retail Accounts and be part of a dynamic, global teamWe're looking for fluent Thai Bilingual Advisors who are passionate about delivering world-class service. This is an urgent and critical requirement —...

  • Collection Trainer

    4 weeks ago

    Pasay, National Capital Region, Philippines Lewis Glanz Consulting Full time

    We are looking for an experienced Collection Trainer. Key Responsibilities:Develop and deliver onboarding programs for new collection agentsCreate training modules focused on collection techniques, negotiation, compliance, and customer serviceConduct refresher courses and workshops for existing staffProvide one-on-one coaching and performance feedbackMeasure...