DREX Associate
2 weeks ago
Cainta, Calabarzon, Philippines
Angkas
Full time
₱600,000 - ₱1,200,000 per year
- Monitor and track driver performance (acceptance rates, cancellations, ratings).
- Recognize and reward top-performing drivers.
- Support and coach underperforming drivers.
- Address and resolve driver concerns, complaints, and issues promptly.
- Provide assistance to drivers through multiple support channels.
- Implement and manage driver incentive programs.
- Evaluate effectiveness of incentive programs and suggest improvements.
- Analyze driver data to spot trends and optimize performance strategies.
- Maintain accurate driver records and performance metrics.
- Prepare performance reports and presentations.
- Ensure compliance with company policies and procedures.
- Meet or exceed assigned targets and objectives.
- Engage in ongoing training and professional development.
- Take on additional tasks or projects as assigned.
- High school diploma or equivalent.
- At least 1-2 years of experience in customer service, operations, or a related field.
Proficiency in Google Suite
Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Attention to detail
- Ability to multitask and prioritize tasks
- Patience and empathy
