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Spanish/Mexican Spanish native speakers CSR
2 weeks ago
TASQ is seeking a native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup.
The initial pre-screening interview will be conducted via Microsoft Teams or phone, and an invitation will be sent accordingly.
**Job Details:**
**Title:** Native Mexican Spanish/Spanish Customer Care Specialist
**Location:** Hybrid (BGC, Taguig City, Philippines)
**Type:** Full-time
**Qualifications and Skills:**
- Experience in BPO (Philippines or international)
- Native speaker of Mexican Spanish/Spanish
- Fluent in both Mexican Spanish/Spanish and English (spoken and written)
- Residing in Metro Manila
- Willing to work in shifts
- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)
- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines
- Own a reliable internet connection with at least 50 Mbps download and upload speed
**Overview:**
We are looking for a committed and meticulous native Mexican Spanish/Spanish customer care professional to become part of our vibrant team on a full-time basis. This role demands excellent communication abilities to deliver outstanding service to our Spanish-speaking clients. You will serve as a key point of contact between our company and our customers, ensuring their questions and concerns are handled efficiently and professionally.
**Main Responsibilities:**
- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.
- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
- Record and manage customer interactions accurately within our system.
- Provide information on products and services, escalating complex matters to higher management when needed.
- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.
- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.
