Call Center Sr. Executive

2 days ago


Pasay City, Philippines TASQ Staffing Solutions Full time

About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid Work Setup: Hybrid (MOA Pasay) Work Schedule: Mid Shift Requirements: 2 years of experience in Training BPOGood communication skillsBasic knowledge of MS Office MS Excel, PowerPoint, Word Doc, OutlookResponsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)Basic knowledge of editing tools Adobe Responsibilities: Conduct New Hire training for the process based on the agendaCreate PKT (Process Knowledge Tests) to understand opportunities in Operations which willbe the outcome of a TNA and action plans.Create a Training Needs Analysis and create action plans based on TNA and opportunitiesto support operations.Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Trainingteam in making suggestions in enhancing the training agenda.Provide feedback to associates/trainees based on progress in trainingComplete required reports for tracking and communicating training progress at differentlevelsConduct coaching sessions for trainees and agents towards performance improvement.



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