Training Analyst

2 weeks ago


Quezon City, Philippines Cobden & Carter International Full time

Summary: We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst. Responsibilities: Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formatsConduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders Report and track training effectiveness and project outcomesInterview and assess new hires for communication and soft skillsConduct regular follow-ups with trainees and team members to ensure continuous improvementCollaborate closely with operations to address training needsMaintain accurate documentation and records related to training activities Interviewing new hiresRegular and continuous touch base with floor and trainees to map improvementWilling to work in shifts Qualifications: 12-18 months of experience as a Trainer, preferably with an Insurance or Retail backgroundStrong communication skills; CEFR C1 level or equivalent in EnglishProven experience in voice and accent training deliveryUS English proficiency (prior experience supporting Canadian clients is preferred)Excellent facilitation, coaching, and feedback skillsProficient in MS Office toolsInstructional design skills (nice to have) Work Setup: Shift Schedule: Willing to work in shifts Work Setup: Hybrid (Candidate must be willing to work onsite if needed_ Location: Eastwood, Quezon City By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.


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