Training Analyst

2 weeks ago

Quezon City, Philippines Cobden & Carter International Full time

Summary:

We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst.

Responsibilities:

  • Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats
  • Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders
  • Report and track training effectiveness and project outcomes
  • Interview and assess new hires for communication and soft skills
  • Conduct regular follow-ups with trainees and team members to ensure continuous improvement
  • Collaborate closely with operations to address training needs
  • Maintain accurate documentation and records related to training activities
  • Interviewing new hires
  • Regular and continuous touch base with floor and trainees to map improvement
  • Willing to work in shifts

Qualifications:

  • 12-18 months of experience as a Trainer, preferably with an Insurance or Retail background
  • Strong communication skills; CEFR C1 level or equivalent in English
  • Proven experience in voice and accent training delivery
  • US English proficiency (prior experience supporting Canadian clients is preferred)
  • Excellent facilitation, coaching, and feedback skills
  • Proficient in MS Office tools
  • Instructional design skills (nice to have)

Work Setup:
Shift Schedule: Willing to work in shifts
Work Setup: Hybrid (Candidate must be willing to work onsite if needed_
Location: Eastwood, Quezon City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.

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