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Client Service Representative

1 week ago

Makati City, National Capital Region, Philippines Delta Kappa Commerce Corporation Full time

Job Requirements

About the Job

We are seeking a highly skilled Client Service Representative to join our team. As a key member of our operations department, you will be responsible for managing customer interactions, processing orders, and collaborating with cross-functional teams to resolve customer issues.

Key Responsibilities:

  • Respond promptly to customer inquiries and complaints via various communication channels.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Escalate customer issues to the appropriate department or manager as needed.
  • Contribute to team effort by accomplishing related results as needed.

Requirements:

  • Bachelor's degree in Business Administration or related field preferred.
  • Customer service experience preferred.
  • Ability to work independently and as part of a team.
  • Dedication to customer satisfaction.
  • Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook.
  • Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer.
  • Detail-oriented and able to organize and perform with accuracy and within deadlines.
  • Excellent verbal and written communication skills.

Working Environment:

The ideal candidate will be working in a dynamic and collaborative environment, utilizing state-of-the-art technology to deliver exceptional customer experiences.