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Training Development Specialist

1 week ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Company Overview:

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The role of a Trainer at Offshore Business Processing involves working with a team that values skills and ideas. The successful candidate will have the opportunity to set their career on a path for exponential growth.

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Job Description:

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  • To train, support, and mentor associates on required skills per client request.">
  • To assist the Training Supervisor with tasks and responsibilities related to the post.">
  • To set a timeline or training calendar cycle, which promotes increased operational efficiency.">
  • To carry out strict process compliance on all levels within the team.">
  • To update and review training plans that adapt to business needs.">
  • To participate and contribute on weekly, bi-weekly, and monthly business review meetings.">
  • To administer Learning and Performance Needs Analysis (LPNA) on current employees.">
  • To conduct and develop effective training techniques or methods for new hires and existing associates.">
  • To identify and provide essential information for the trainees' development and needs.">
  • To develop and update training curriculum through coming up with the best resolutions and applying it accordingly.">
  • To ensure high customer satisfaction through conducting NPS surveys at a defined frequency.">
  • To plan and provide training support and development plans for associates.">
  • To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts.">
  • To facilitate or manage soft skills training such as for voice and customer experience.">
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Required Skills and Qualifications:

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  • A college graduate or completed at least 2 years in college.">
  • At least 1-2 years of Training experience in a BPO setting.">
  • Background and/or experience in freight forwarding or customs brokerage is an advantage.">
  • Willing to work on public holidays/festivals if scheduled/required.">
  • Works well with time management and an optimistic approach to challenging roles or tasks.">
  • Carry the initiative to sustain and satisfy client relationships as well as train and develop the team.">
  • A competent team player with a great grasp on the business and associate needs.">
  • Eager to promote and uphold the corporate values.">
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Benefits:

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  • Experience travel opportunities.">
  • Get recognized for what you do.">
  • Achieve work-life balance.">
  • Improve exponentially with enhanced learning.">
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Others:

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HMO on Day 1.

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Receive promising perks and rewards.

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This role requires a strong foundation in training and a willingness to continuously learn and improve.