Patient Care Specialist

24 hours ago

Calamba, Calabarzon, Philippines beBeeHealthcare Full time ₱30,000 - ₱50,000

Job Summary:

We are seeking a healthcare professional to join our team. This role involves responding to patient inquiries, providing information about chiropractic services, and managing incoming leads.

  • Main Responsibilities:
  • Provide timely and professional support to patients via phone, email, online forms, and other communication channels.
  • Offer clear and empathetic information about chiropractic services, addressing questions and concerns with understanding.
  • Manage incoming leads and conduct follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in the lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow established procedures and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.
  • Address complaints or issues with professionalism, escalating complex matters when required.

Key Requirements:

  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.

About Us:

We are a Managed Service Provider (MSP) centered on people and their success. Our roles offer the chance to work from home, on day shift, and directly with leading clients.

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