SAP Concur Solutions Consultant
19 hours ago
At SAP SE, we empower professionals to excel in their roles. Our company culture is centered around collaboration and a shared passion for delivering exceptional results. We foster a highly collaborative team environment with a strong focus on learning and development, recognition of individual contributions, and a variety of benefits to suit diverse needs.
Job Overview:
The position reports to the Service Assistant Coach Team Lead and involves supporting clients in the Americas region. The role requires providing high-quality consultation services based on client business requirements and/or spend management objectives. This includes ongoing support of customers after design and initial deployment, as well as throughout the engagement lifecycle. The position demands a solid understanding of Concur T&E and Invoice solutions, excellent customer service skills, business communication terminology, and organizational procedures.
Core Responsibilities:
- Active participation in data gathering for implementation and/or activation of SAP Concur products and services
- Understand best practice configurations and provide recommendations
- Manage projects, cases, escalations, and/or other units of work as required
- Provide ongoing support for cloud-based products
- Maintain awareness of customer business processes impacting SAP Concur configuration requirements
- Maintain accurate, high-quality documentation for all steps and activities undertaken on matters
- Maintain working knowledge of SAP Concur related products, including new releases
- Exceed departmental objectives
- Prepare and/or maintain configuration to customer specifications
- Awareness and compliance with corporate policies
Experience & Qualifications:
Functional Experience:
- Experience with Concur Expense preferred
- Consultancy experience preferred
- Strong knowledge of customer care techniques and processes
- Exceptional analytical and listening skills
- Ability to operate effectively in a team environment
- Flexibility to work extended hours
- Management consulting experience is advantageous
Education:
- Bachelor's degree in any field or equivalent work experience supporting financial software or cloud-based products
- Minimum 3 years experience in troubleshooting and/or customer service roles, highly preferred
Foster Your Career:
SAP innovations help over 400,000 customers worldwide collaborate more efficiently and leverage business insights effectively. As a cloud company with 200 million users and 100,000 employees globally, we prioritize collaboration, personal growth, and diversity. At SAP SE, you can grow your career and contribute to our mission.
We Win with Inclusion:
SAP's inclusive culture, focus on health and well-being, and flexible working models ensure everyone feels included and valued. We are committed to equal employment opportunities and accessibility accommodations for applicants with disabilities.
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