Customer Support Agent

4 weeks ago


Bacolod City, Western Visayas, Philippines Orbit Teleservices Pasig-Ortigas Full time
Customer Support Agent

We are seeking highly motivated and customer-oriented individuals to fill the role of Customer Support Agent. This position involves identifying and assessing customers' needs, inquiries, or concerns and providing accurate and appropriate solutions using provided scripts and procedures.

Key Responsibilities:
  • Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using provided scripts and procedures.
  • Know the company products, services, policies, and procedures during training period to effectively address customer inquiries.
  • Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:
  • Can attend onsite interview (Ortigas SM Megamall)
  • At least Senior High School (SHS) graduate (Not currently enrolled)
  • With or without BPO/ call center experience (voice, chat, back office/ non-voice accounts) (Not currently employed)
  • Above average or Conversant in English communication skills
  • Amenable to working onsite
  • Bpo Experience is a plus
  • Good Typing Skills
  • Filipino Citizen, or hold relevant residence status
  • 18 years old and above

Benefits:
  • Salary negotiable
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Incentives and Signing Bonuses
  • Competitive Salary
  • Recognitions & loyalty awards
  • OT/Holiday pay
  • Leave conversions
  • Night differential
  • 2 days off
  • Choose your preferred location


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