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Cybersecurity Engineer

1 week ago

Makati City, National Capital Region, Philippines Sophos Full time
Sophos Overview

We innovate and create, fueled by diverse perspectives.

Research shows candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion.

Your unique experiences and skills might be exactly what we need to enhance our team.

Job Description

As the Technical/Cybersecurity Support Engineer L2, you will:

  • Provide technical support to field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug complex systems.
  • Participate in weekly team meetings by providing feedback on current day-to-day activity.
  • Interact with Sales, Engineering, and Product Management to coordinate resolutions to customer-specific product issues and overall technical support trends.
Required Skills and Qualifications
  • Bachelor's Degree in IT/Computer-related course and a minimum of 3 years related experience.
  • Identifies and completes complex assignments.
  • Continues to build professional expertise.
  • Applies Sophos policies and procedures to resolve a variety of issues.