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Telephone Service Associate

2 weeks ago

Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

Neksjob Corporation is looking for a skilled Telephone Service Associate to join our customer support team. As a Telephone Service Associate, you will be responsible for handling customer inquiries and complaints via phone, email, or chat.

About the Role

The Telephone Service Associate is a critical role within our organization, requiring excellent communication skills and the ability to handle multiple priorities simultaneously. The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of success in a similar role.

Your Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Resolves customer complaints in a professional and timely manner.
  • Provides product information and recommendations.
  • Collaborates with internal teams to resolve complex issues.

Requirements:

  • High School Diploma (or equivalent) required.
  • 6 months of customer service experience.
  • Excellent English communication skills.
  • Able to work in a fast-paced environment.

What We Offer:

  • Opportunities for career growth and advancement.
  • Comprehensive healthcare benefits.
  • Exciting performance bonuses and account-specific allowances.