Senior Customer Service Representative

3 days ago


Taguig, National Capital Region, Philippines Adaca Full time

We are seeking an experienced professional to join our team as a Senior Customer Service Representative. This role involves managing a customer service support phone line and inbox, responding to enquiries, program information, and solving any customer service issues.

The ideal candidate will have 1-2 years of experience as a Client Success Assistant, with proficiency in Microsoft 365, Kademi, and Campaign Monitor. They must be proficient in Traditional Chinese (Cantonese) and Mandarin, with written and verbal fluency in English.

The primary responsibilities of this role include validating submissions of claims to our programs by downloading, checking, and manually updating claims. The successful candidate will also be responsible for approving or declining claims and ensuring points are awarded accurately through our loyalty platform.

This is a busy hands-on role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks and act decisively.



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