Customer Service Team Lead

Talent Acquisition LeadThe successful candidate will be responsible for leading a team of customer service associates and driving high-volume recruiting efforts at Firstsource.Responsibilities include consistently achieving all KPIs and SLAs set by clients, handling escalations, listening to calls, and coaching the team to enhance performance. Additionally,...

Job DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team at CallTek. In this role, you will be responsible for overseeing the training and development of our support staff, ensuring they have the knowledge and skills necessary to provide exceptional customer service.You will lead a team of support staff, develop training...

About UsTechnoglobal Team, Inc. is a secure and supportive environment where you can build a fulfilling career.We offer comprehensive benefits to ensure your well-being and success in your role as a Customer Support Representative.Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu...

About the RoleWe are looking for a highly motivated CUSTOMER SERVICE LEAD to lead our customer success initiatives. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients.Key ResponsibilitiesAct as the primary point of contact for client concerns and needs.Develop and implement strategies to...

Work set-up: Onsite in Cebu IT Park, Cebu CityShift Schedule: Night/ShiftingEducational Requirement: Completed at least 2 years in college w/ no back subjectsWork Experience:> At least 2 years of Team Lead BPO experience in LOB focused on Customer Service (voice), preferably Healthcare Customer Support (health insurance, US healthcare benefits, or health...

OverviewThe Experience Center Team Lead is responsible for overseeing a team of customer service representatives, ensuring they are motivated and equipped to meet customer needs. This involves effective communication, performance monitoring, and employee development.ResponsibilitiesTeam Management: Assist in hiring, onboarding, goal setting, coaching, and...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu CityShift Sched: Shifting work scheduleRequirements:Open to high school graduates and college undergraduatesAt least 2 years as a team lead in a BPO voice campaign handling cryptocurrency accounts or international banking and finance accountsAt least 2 years of customer service experienceCan...

Work Setup: 100% onsite work setup in Cebu Business Park, Cebu CityShift Sched: Shifting work scheduleRequirements:Open to high school graduates and college undergraduatesAt least 2 years as a team lead in a BPO voice campaign handling cryptocurrency accounts or international banking and finance accountsAt least 2 years of customer service experienceCan...

About the RoleThe Onboarding Coordinator will play a crucial role in ensuring the smooth onboarding process for drivers at E-team Workforce Private Corporation. Key responsibilities include verifying documents, setting up devices, and validating requirements.Key Skills and Qualifications1 year of customer service experience.Experience in using MS Excel,...

As a key member of our team, you will play a crucial role in driving sales revenue and growth. Your primary responsibility will be to lead the sales team in executing sales strategies, identifying customer needs, and selling assigned products.Key ResponsibilitiesSales forecasting and planning to ensure effective market coverage.Maintaining awareness of...

About This RoleWe are seeking a highly skilled Customer Support Representative to join our team.In this role, you'll have the opportunity to work with a diverse team of professionals and contribute to projects that drive our organization's success.ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all...

We are MAP Active, a forward-thinking retailer seeking a Customer Service Leader to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a team of sales associates.Key Responsibilities:Develop and implement customer service strategies to deliver a...

Staff4Me OverviewWe are a customer-focused organization seeking an experienced and highly organized leader to join our team as Call Center Manager. As the key stakeholder in our call center operations, you will be responsible for ensuring high-quality service delivery, leading a team of representatives, and driving performance...

We are City Service Corporation, the largest and most respected cleaning service provider in the country. With over 75 years of experience, we offer a range of high-quality cleaning and maintenance services that meet the needs of our clients.As an Operations Manager, you will play a key role in overseeing day-to-day operations of our Cebu office. You will be...

Job DescriptionRole PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏Roles and Responsibilities:- Responsible for managing team of associates- Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service...

Job DescriptionWe are seeking a highly skilled Insurance Account Team Lead to join our team at Cognizant Technology Solutions Philippines Inc. This role involves overseeing the performance of insurance account teams, ensuring exceptional customer service, and driving process improvements.Key Responsibilities:Mentor team members in developing their skills and...

Job OverviewWe are seeking a highly skilled and experienced Technical Support Team Lead to join our Dexcom Inc. team.This role will be responsible for leading and motivating the Technical Support team, providing performance feedback and coaching to ensure exceptional service quality.Key ResponsibilitiesLead and motivate the Technical Support team, ensuring...

About the RoleWe are seeking a Customer Service Operations Manager to lead our ambassador team, focusing on delivering excellent customer experiences, driving sales growth, and improving operational efficiency.Key Responsibilities:Develop and execute strategies to enhance customer satisfaction and loyaltyCollaborate with cross-functional teams to achieve...

Job Requirements:Preferably bachelor's degree in business or related field preferred, or an equivalent combination of experience and trainingAt least 2 years customer service supervisory experience in Retail Processes.Understanding and knowledge of products.Excellent working knowledge of computer i.e, MS-Office, Operating Systems, Excel & Outlook...

Job Requirements:Preferably bachelor's degree in business or related field preferred, or an equivalent combination of experience and trainingAt least 2 years customer service supervisory experience in Retail Processes.Understanding and knowledge of products.Excellent working knowledge of computer i.e, MS-Office, Operating Systems, Excel & Outlook...