Operations Director

2 weeks ago


Manila, National Capital Region, Philippines Willis Towers Watson Full time

An Operations Director - Industry Vertical Division would be responsible for leading the development and implementation of operations strategy for the Industry Vertical Division within North America. The role involves engaging with industry vertical heads to ensure the ongoing delivery of excellent client service, taking overall responsibility for the operational efficiency of the business, and ensuring relevant regulatory and technical standards are met.

Main Objectives
  • Operational Efficiency: Improve operational efficiency, reducing costs and enhancing productivity.
  • Client Satisfaction: Ensure the ongoing delivery of excellent client service, meeting customer needs and exceeding expectations.
Key Activities
  • Strategy Development: Develop and implement operations strategy, aligning it with business objectives and goals.
  • Team Leadership: Provide leadership to the team, driving operational excellence and ensuring the achievement of business objectives.
Capacity Management
  • Resource Allocation: Manage resources effectively, allocating them to meet changing business needs and priorities.
  • Team Performance: Monitor and analyze team performance, identifying areas for improvement and implementing corrective action.
Relationship Building
  • Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including clients, colleagues, and senior management.
  • Communication: Communicate effectively with stakeholders, providing timely and accurate information to support decision-making.

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