Operational Readiness Manager

7 days ago


Mandaluyong City, National Capital Region, Philippines Maya Full time
Job Overview:

Maya is a leading consumer wallet provider seeking a highly skilled Senior Value Chain Specialist to join its team.

This role will be responsible for leading the process, policy, and business rules creation of Maya Consumer Wallet products and services, ensuring operational readiness and proper implementation of changes that align with Consumer Business interests.

Key Responsibilities:

  • Responsible for the operationalization of new products and services ensuring operational readiness prior launch.
  • Improvement of the end-to-end business and service value chains, may it be streamlining of the existing process, policies, business rules, tools enhancement, and/or automation.
  • Process and Policy Documentation: Create and publish policy and process documents as agreed with the stakeholders.
  • Change Project Management: Work closely with various stakeholders, such as Product, Operations, and other support units to deliver the required enhancements, automation, policy compliance and process improvement needed to achieve defined business objectives and are aligned with the company's business strategy.
  • Reporting: Monitor the progress of the projects and provide status reports and measure resulting business impact to business leaders.

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