Solutions Architect

1 week ago

Manila, National Capital Region, Philippines beBeeSolution Full time ₱750,000 - ₱1,050,000

Turnitin is revolutionizing the experience of writing to learn.

The company provides instructors with tools to engage students in the writing process, provide personalized feedback, and assess student progress over time.

As a skilled Solutions Engineer, you will be responsible for having a passion for solving customer problems through creative technical solutions.

You will work as a technical expert, a strategic partner to sales teams, and a strong communicator.

Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Key Responsibilities
  • Engage in functional and technical discussions with customers to understand their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Support Sales and Customer Success Teams
  • Provide technical expertise to support sales and customer success teams in achieving revenue goals.
  • Develop and deliver impactful product demonstrations tailored to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders) addressing functional and technical requirements.
Knowledge Sharing and Best Practices
  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.
Represent the Company
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.
Continuous Development
  • Invest in personal and professional growth, expanding your technical skills and product knowledge.
Qualifications and Requirements

Requirements:

  • 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.

Technical Skills:

  • A strong understanding of the product suite, including front-end and back-end functionality.
  • The ability to troubleshoot technical product functional issues, sales processes, and propose solutions.

Communication and Collaboration:

  • Excellent written and verbal communication skills, explaining technical concepts clearly to diverse audiences.
  • A team-oriented mindset, working effectively with sales, customer success, and other internal stakeholders.

Strategic Mindset:

  • The ability to align technical solutions with customer needs and business objectives.

Benefits and Perks

  1. A competitive Total Rewards package.
  2. Remote first culture.
  3. Healthcare coverage.
  4. Education reimbursement.
  5. Competitive paid time off.
  6. Four self-care days per year.
  7. National holidays.
  8. Paid volunteer time.
  9. Charitable contribution match.
  10. Monthly wellness or home office reimbursement.
  11. Access to Modern Health (mental health platform).
  12. Parental leave.
  13. Retirement plan with match/contribution.

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