Reporting Insights Specialist

3 days ago


Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full time
Job Description

We are looking for a Reporting Insights Specialist to join our team. As a Reporting Insights Specialist, you will be responsible for owning the reporting cycle, creating presentation decks for stakeholders, and providing analytics to guide Operations in managing their KPIs.

Key Responsibilities:
  • Owning the reporting cycle involves data mining, report creation, report validation, report maintenance, and change management process.
  • You will create relevant presentation decks for stakeholders using various platforms, including Power BI, Tableau, Excel, and SSRS.
  • You will provide reporting analytics and identify areas for improvement.
  • You will partner with other WFM roles in recommending resolutions to identified areas for improvement to stakeholders.
Requirements:
  • Prior experience in a BPO or Shared Service Centre is required.
  • You should have at least 3 years' experience in Real-Time Monitoring or Reporting.
  • You should have a solid background on WFM policies and procedures.
  • You should have excellent verbal and written English communication skills.
What We Offer:
  • We offer a competitive salary and bonus schemes.
  • We offer a hybrid working arrangement that allows employees to work from home up to 40% of the time.
  • We offer Paid Time Off (Service incentive leave) – 30 days leave on an annual basis, and an extra day for your birthday.


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