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Senior Operations Manager

3 weeks ago

Manila, National Capital Region, Philippines Hytech Empire Full time

Hytech Empire is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We are seeking a highly skilled Senior Operations Manager to join our team.

As a Senior Operations Manager, you will be responsible for leading our customer service team and ensuring they deliver exceptional service. You will conduct regular meetings, provide constructive feedback, and facilitate professional development to help team members achieve their full potential.

You will also be responsible for setting high standards for customer service, ensuring the team meets or exceeds satisfaction targets, and resolving escalated customer issues. We value collaboration, initiative, and a strong work ethic.