Retail Operations Manager
3 days ago
VISEO is seeking a highly skilled Retail Operations Manager to lead our IT service delivery efforts. This role involves overseeing the delivery of IT services that support our retail operations.
Main Responsibilities:- Service Delivery Strategy: Develop and implement a service delivery strategy that aligns with business objectives.
- Team Leadership: Lead and motivate a team of IT professionals to deliver high-quality services.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery.
- Stakeholder Engagement: Engage with stakeholders to communicate service delivery plans and progress.
- Performance Metrics: Establish and track key performance indicators (KPIs) to measure service delivery effectiveness.
Requirements:
- Bachelor's degree in IT, Business Management, or related field.
- Minimum of 8 years in IT service delivery, preferably in a retail environment.
- Certifications: ITIL Foundation certification (ITIL Practitioner or Expert preferred).
- DevOps knowledge is an added advantage.
- Technical knowledge in various technology and project management tools.
- Experience in supporting different business units, stakeholders, and countries.
- Prior working experience in distributed and MNC environments.
- Good command of English.
- Excellent problem-solving skills.
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