Front-Line Account Liaison

4 weeks ago


Makati City, National Capital Region, Philippines ABSI Full time
Account Management

At ABSI, we're seeking a skilled Customer Relationship Facilitator to manage and maintain relationships with assigned client accounts. This role requires serving as the primary point of contact for clients, addressing their needs and concerns while developing a deep understanding of clients' business operations and telecommunications needs.

Sales and Revenue Growth

The ideal candidate will identify opportunities for upselling and cross-selling telco products and services, achieve monthly, quarterly, and annual sales targets and objectives, and assist in the preparation of sales proposals, presentations, and contracts.

Customer Support

This role involves providing ongoing support to clients, resolving any issues or concerns promptly, coordinating with internal teams to ensure timely delivery of products and services, and conducting regular check-ins and business reviews with clients.

Market Research and Analysis

The successful candidate will stay updated on industry trends, market conditions, and competitor activities, analyze customer data to identify trends and opportunities for growth, and provide insights and recommendations to the sales team and management.

Reporting and Documentation

Maintaining accurate records of client interactions, sales activities, and account progress, preparing regular reports on account status, sales performance, and client feedback, and ensuring all client information is kept up-to-date in the CRM system are essential responsibilities of this role.

Collaboration

This position requires working closely with the Senior Account Manager and other team members to develop account strategies, collaborating with the marketing team to develop targeted campaigns and promotions, coordinating with technical support and customer service teams to ensure client satisfaction, and identifying and qualifying new business opportunities through research, networking, and cold calling, developing and maintaining a pipeline of potential clients, and scheduling and conducting meetings with prospective clients to present telco solutions.

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