Ambitious Call Center Operations Lead

5 days ago

Mandaluyong City, National Capital Region, Philippines beBeeManager Full time
Job Description

We are seeking an experienced Operations Manager to oversee the smooth operation of call center activities for multiple accounts. This role is responsible for ensuring high-quality service delivery and driving performance improvements across various client accounts.

The ideal candidate will have a strong background in operations management, excellent communication and presentation skills, and experience in handling multiple accounts. Additionally, they must be able to work on-site daily at our Makati and Mandaluyong sites.

Key Responsibilities:
  • Manage daily operations across multiple client accounts to ensure efficient and effective processes
  • Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs)
  • Track and analyze key performance indicators (KPIs) and service metrics for each account
  • Identify areas for improvement and implement strategies to enhance performance and efficiency


Requirements

To succeed in this role, you will need:
  • At least 2 years as a Senior Team Leader or Operations Manager
  • Experience in handling multiple accounts is an advantage
  • Must have experience in the healthcare industry
  • Excellent communication and presentation skills


Benefits

As a valued member of our team, you can expect:
  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance


Our Commitment to You

We offer a strong culture and values-driven leadership, opportunities for growth and learning at any stage of your career, continuous learning and innovation, and an inclusive environment where everyone thrives.

  • Team Leader: Call Center Supervision

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time

    Senior Operations Team LeadThis position ensures the day-to-day supervision of a group of call center associates and maintains performance metrics by providing coaching, motivation and accountability.The Senior Operations Team Lead is responsible for ensuring service delivery meets contractual Key Performance Indicator ('KPIs') and financial...

  • Call Center Representatives

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱20,000

    Job Title: Call Center RepresentativesWe are seeking skilled Call Center Representatives to provide exceptional customer service.ResponsibilitiesThis role requires excellent communication skills, a friendly and professional demeanor.Required Skills and QualificationsProven experience in customer service, preferably in a call center or customer support...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and quality service delivery.

  • Call Center Agent

    4 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking to fill an on-site position for English-speaking call center agents to work on a nightshift account as soon as possible.The pre-screening interview will be conducted over the phone.Qualifications:High School Diploma is acceptableMust have 1-2 years of outbound collections experience, orAt least 2 years in college with a minimum of 6 months in...

  • 1Day Process- Call Center

    10 hours ago

    Mandaluyong City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewJoin to apply for the 1Day Process- Call Center - Nonvoice role at Caldwell Communications.ResponsibilitiesAnswers phone calls and provides important information/assistance to clientsChecks mail, fax, and internet mail to provide customer assistanceCommunicates with customers on the phone or using written correspondence to take care of...

  • Call Center Representatives

    3 weeks ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Inc. Full time

    Are you a motivated and customer-focused individual looking for an exciting career opportunity in a dynamic call center environment? Do you have at least 6 months of related experience and can start ASAP? If so, we want to hear from youWe are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We...

  • Remote Call Center Work Opportunities

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

    Job OverviewWe are seeking highly skilled and motivated individuals to fill a 1Day Process-Call Center role. This is an exciting opportunity for those who are eager to work in a dynamic environment and make a real difference.Key ResponsibilitiesTo provide exceptional customer service by answering phone calls, responding to queries, and resolving issues...

  • Call Center Agents

    2 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    QUALIFICATIONS:- Minimum of at least high school graduate or senior high school graduate- With call center/BPO is not required but an advantage- Good to excellent communication skills- Amenable to work onsiteAvailable locations:Quezon CityMakatiApplication Process:Onsite or Virtual

  • Call Center CSR Agent

    2 days ago

    Marikina City, National Capital Region, Philippines Caldwell Communications Full time

    Call Center CSR Agent - 1day Process - NonvoiceJoin to apply for the Call Center CSR Agent - 1day Process - Nonvoice role at Caldwell Communications.OverviewRole overview for a Call Center CSR Agent in a 1day process, nonvoice position at Caldwell Communications.BenefitsCompetitive Salary13th Month PayHMO with 3 free Beneficiaries on Day One20% ND...

  • 1Day Hiring Process Only Call Center

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewJoin to apply for the 1Day Hiring Process Only Call Center - Nonvoice/ Voice role at Caldwell Communications.Job ResponsibilitiesAnswers phone calls and provides important information/ assistance to clientsChecks mail, fax, and internet mail to provide customer assistanceCommunicates with customers on the phone or using written correspondence to take...