Healthcare Operations Coordinator
1 day ago
Welcome to V-Assist, a leading provider of healthcare solutions. We are seeking an experienced Healthcare Operations Coordinator to join our team.
Job SummaryThe Healthcare Operations Coordinator plays a vital role in ensuring the smooth operation of our healthcare services. This individual will be responsible for conducting utilization reviews, collaborating with medical staff, and solving complex issues independently.
Main Responsibilities- Utilization Reviews: Conduct thorough reviews to ensure patients receive appropriate care for their condition.
- Collaboration with Medical Staff: Work closely with medical staff on client diagnosis, treatment length, and documentation.
- Issue Resolution: Solve moderate to complex issues independently, utilizing strong problem-solving skills.
- Customer Interaction: Professionally interact with customers and healthcare providers to resolve inquiries and gather feedback.
- Communication: Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
- Record Management: Update and manage electronic health records (EHR)/EMR systems.
- Coordination: Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
- Educational Background: Bachelor's degree in medical fields or the pharmaceutical-related industry, or at least 1 year of experience working in a healthcare account or related role.
- Night Shift Availability: Amenable to work on night shifts.
- Technical Skills: Strong knowledge of medical terminology and procedures, proficiency in MS Office and EHR/EMR systems, and ability to troubleshoot common technical issues.
- Personal Qualities: Excellent communication and organizational skills, strong ability to multitask, organize, and prioritize tasks, and comfort in a fast-paced environment.
V-Assist is committed to delivering high-quality healthcare services. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.
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