Customer Relationship Professional

1 day ago

Antipolo City, Calabarzon, Philippines beBeeService Full time ₱31,000 - ₱53,000
Customer Service Role Overview

As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, resolving customer concerns efficiently, and building sustainable relationships with customer accounts.

Key Responsibilities
  • Manage phone calls, ensuring effective communication and resolution of customer issues.
  • Establish trust and rapport with customers through open and interactive dialogue.
  • Maintain accurate records of customer interactions and update customer information as necessary.
  • Follow established procedures and guidelines for communication.
  • Deliver exceptional customer service, going above and beyond to engage customers and ensure their satisfaction.
Essential Qualifications
  • At least 1 year of experience in a similar role, preferably in B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal (at least B2 level).
  • Strong phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills, with ability to work independently and as part of a team.
  • Familiarity with current technologies, including desktop sharing, cloud services, CRM, and VoIP.
  • Proficiency in word-processing software and spreadsheets (e.g., MS Office).
  • Knowledge of online calendars and scheduling (e.g., Google Calendar).
  • Proactive and confident, with keen attention to detail.

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