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Database Support Technician

1 week ago

Pasig, National Capital Region, Philippines FIS Full time
Key Responsibilities
  • Provide Technical Support: Respond to customer inquiries and resolve system and database-related issues promptly and efficiently.
  • Escalate Complex Issues: Escalate complex database or system issues to Level 2/3 support teams as needed.
  • Maintain Database Health: Monitor database health and alerts logs to identify potential issues and take corrective action.
  • Document Knowledge Base: Document common issues and troubleshooting steps in a knowledge base to aid future resolutions.