Content Operations Manager
1 day ago
The role involves overseeing daily operations, including scheduling and onboarding for a remote team of content creators. The ideal candidate will have experience in managing teams and working within the digital content ecosystem.
Key Responsibilities
- Coordinate and communicate weekly and daily team schedules to ensure all coverage needs are consistently met.
- Oversee the onboarding process for new hires, including documentation and peer-mentorship assignments.
- Act as the primary contact for operational questions and day-to-day workflow issues.
- Track team performance and process adherence, escalating concerns as necessary.
- Maintain and improve standard operating procedures for scheduling, onboarding, and reporting.
- Collaborate with leadership to resolve productivity bottlenecks.
- Foster an inclusive and productive culture across a 100% remote team.
- Monitor key operational metrics and deliver regular reports to management.
Qualifications
- Demonstrated experience in operations, team supervision, or coordination within startup, remote, or BPO environments.
- Excellent organizational, multitasking, and problem-solving skills.
- Outstanding written and verbal English communication skills.
- Comfortable using digital scheduling tools, spreadsheets, and virtual collaboration platforms.
- Ability to thrive independently and as part of a remote team.
- Experience supporting online content creator teams or managing online communities is a definite advantage.
- Familiarity with subscription-based or premium content platforms is a plus.
- Proactive, solutions-oriented attitude.
What We Offer
- Competitive salary.
- 100% remote work with flexible scheduling.
- Rapid growth pathways within a global company.
- Supportive and inclusive culture.
- Ongoing professional development and training opportunities.
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