Field Infrastructure Specialist

3 days ago


Taguig, National Capital Region, Philippines Metrobank Full time

About Metrobank

At Metrobank, we're committed to nurturing future leaders. Our company provides opportunities that enhance your skills and unlock your talents, helping you grow into a well-rounded individual. We supply the necessary tools for you to excel in your role, unlocking your full potential to help you secure your future and lead a fulfilling career.

Job Summary:

The position reports to the designated Section Head and is responsible for the timely installation, setup, configuration, maintenance, troubleshooting, and replacement of endpoint infrastructure, as well as other IT infrastructure outside the central data center. This includes desktops, laptops, printers, scanners, monitors, branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply, ATM, and CAM.

Duties and Responsibilities:

  • Install, set up, configure, maintain, troubleshoot, and replace endpoint infrastructure, including desktops, laptops, printers, scanners, monitors, and other IT equipment outside the central data center.
  • Perform assigned system implementations, rollout, and deployment of endpoint software, including anti-virus, endpoint, and server programs.
  • Verify the readiness of new Bank locations for installation of endpoint infrastructure.
  • Provide phone, service ticketing, chat, remote, and onsite support and assistance in checking IT concerns/issues of the branch and business units.
  • Report common causes of IT equipment malfunction and failure, and recommend appropriate preventive measures.
  • Evaluate new endpoint infrastructure and report on testing results.
  • Update ITG's records in relation to engineering tasks and workload, such as service tickets and IT asset records.

Requirements:

  • Bachelor's Degree in any IT-related course.
  • At least 1-year experience in installation, setup, configuration, maintenance, troubleshooting, and replacement of endpoint infrastructure and other IT equipment outside the central data center.


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