Customer Service Specialist

1 week ago

Makati City, National Capital Region, Philippines Allianz Popular SL. Full time
Company Overview
Allianz Popular SL is a pioneering organization dedicated to providing exceptional customer service and support. As a Care Advisor, you will be part of a dynamic team that collaborates with clients worldwide.

Job Description
The role of the Care Advisor involves being the first point of contact for clients, including brokers and medical providers. You must focus on meeting client needs while collaborating with other departments, consistently delivering high-quality service and committing to continuous improvement. Key responsibilities include responding to queries regarding coverage, claims, hospitalization, and complaints, as well as developing extensive product knowledge to provide timely and accurate information to clients. Additionally, you will assist the in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required, and ensure outstanding customer service to clients and retention.

Key Responsibilities
  • Respond to client queries regarding coverage, claims, hospitalization, and complaints.
  • Develop and maintain extensive product knowledge to provide timely and accurate information to clients.
  • Assist the in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required.
  • Prioritize and manage daily assigned workload, including ad-hoc assignments and follow-up on individual cases.

Required Skills and Qualifications
  • Previous experience in a call center, preferably in a healthcare account setting.
  • Bachelor's Degree or Medical Allied preferred.
  • Ability to work with minimal supervision and meet deadlines.
  • Strong knowledge of Microsoft Office (Excel, Word).

Benefits

As an employee of Allianz Popular SL, you can expect a range of benefits, including a performance incentive plan, retirement program, group life insurance, hybrid work setup after 6 months, and the opportunity to be part of a pioneer team.

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