MES System Administrator

2 days ago


Makati City, National Capital Region, Philippines RCN PH - Neo Career Group Full time
About the Role:

We are seeking a Technical Support Specialist to join our team at RCN PH - Neo Career Group. This role will involve providing technical support for ERP / (MES) applications, monitoring support queues, and escalating complex problems to L2 support groups. The ideal candidate will have a strong understanding of ERP/MES systems, particularly those used in manufacturing settings. They will also be responsible for identifying and investigating system issues, providing resolution and follow-up to end users, and engaging with stakeholders to identify areas for improvement. Additionally, they will conduct remote, classroom, and one-on-one ERP / (MES) end-user training as needed.

Key Responsibilities:
- Provide technical support for ERP / (MES) applications
- Monitor support queues and escalate complex problems to L2 support groups
- Identify and investigate system issues, provide resolution and follow-up to end users
- Engage with stakeholders to identify areas for improvement
- Conduct remote, classroom, and one-on-one ERP / (MES) end-user training as needed

Requirements:
- Bachelor's degree in computer science, Information Technology, Electrical Engineering, or any related field
- At least 8-10 years experience as an ERP Support Engineer or related roles
- In-depth understanding of ERP/MES systems, particularly those used in manufacturing settings
- Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes
- Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.)
- Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL)
- Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance
- Collaboration skills to work effectively with cross-functional teams and support end-users
- Good communication skills to work with various stakeholders


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