Hospitality Specialist
2 days ago
The Steward is a vital member of our team at CEBU GENERAL SERVICES INC.-NCR, responsible for maintaining a clean, organized, and welcoming environment for our guests and clients.
Key Responsibilities:- Guest Service: Provide exceptional service to guests, including greeting them, addressing inquiries, and resolving issues in a professional and courteous manner.
- Facilities Management: Ensure the cleanliness and maintenance of the facility, including restocking supplies, managing waste, and performing routine inspections to uphold high standards.
- Event Support: Assist in the setup and breakdown of events, including arranging furniture, decorations, and other equipment as needed. Ensure all event areas are prepared and maintained throughout the event.
- Safety and Compliance: Adhere to all safety regulations and protocols. Report any hazards or safety concerns to the appropriate personnel and follow emergency procedures when necessary.
- Team Collaboration: Work collaboratively with other staff members to ensure smooth operations. Communicate effectively with team members and supervisors to coordinate tasks and address any issues that arise.
- Administrative Tasks: Perform basic administrative duties such as recording inventory, managing supplies, and preparing reports as needed.
- Customer Feedback: Collect and relay customer feedback to management to contribute to continuous improvement and enhance overall guest satisfaction.
Qualifications:
- Education: High school diploma or equivalent preferred.
- Experience: Previous experience in a similar role or in customer service is an advantage.
- Skills: Strong communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Excellent organizational and multitasking abilities. Basic knowledge of safety procedures and emergency response.
Physical Requirements: Ability to stand for extended periods, lift and carry objects of moderate weight, and perform tasks that may require physical effort.
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