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Process Optimization Manager

2 weeks ago

Taguig, National Capital Region, Philippines GCash Full time

We are looking for a skilled Process Optimization Manager to lead process optimization initiatives and drive efficiency and effectiveness across our Commercial B2C operations.

Main Responsibilities
  1. Process Optimization: Develop and execute process optimization initiatives to improve customer satisfaction and reduce costs.
  2. Operational Efficiency: Collaborate with cross-functional teams to identify areas for process improvement and implement changes to drive efficiency.
  3. Risk Management: Establish governance structures and operational controls to mitigate risks and ensure compliance with regulatory and industry standards.
  4. Compliance and Audit: Collaborate with internal audit teams to ensure full compliance with applicable rules and guidelines.
Qualifications
  1. Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; MBA is a plus.
  2. Minimum of 10+ years of experience in operational excellence, process control, or business operations, with at least 5 years in a leadership role within fintech, banking, or digital payments.
  3. Strong understanding of operational governance, process optimization, and risk management principles.
  4. Experience managing large-scale commercial operations with a focus on efficiency, control, and customer satisfaction.

We value our employees and provide a highly competitive compensation package and opportunities for professional growth and development.