Customer Experience Liaison

5 days ago


Quezon City, National Capital Region, Philippines Affinity Express Philippines Inc. Full time

About the Role:

The Customer Service Specialist will serve as the primary point of contact for multiple clients and their customers via phone, email, and internal channels. This role is responsible for delivering sharp creative packages within tight timelines by gathering pertinent business information through phone interviews and email exchanges.

  • Handle customer calls and email inquiries to gather necessary business information.
  • Assist in the creation and maintenance of customer-specific documentation.
  • Document details of each call accurately and track amendment requests.
  • Work with internal teams to collect assets for completion of websites.
  • Conduct research to capture customer information and respond to client inquiries with accurate information.

Requirements:

  • Minimum 2 years of solid call center agent experience.
  • Excellent customer service and support skills.
  • Strong written and verbal communication with strong grammar skills.
  • Willingness to work on a permanent night shift schedule.

Benefits:

  • Hybrid work setup and provided with complete work tools.
  • Internet Allowance.
  • Healthcare Insurance coverage on day 1.
  • Access to mental health and wellness program.
  • Life and Accident Insurance on day 1.
  • Convertible leave credits.


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