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Senior Technical Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Solugenix Full time
About the Role

This Senior Technical Support Engineer position requires strong analytical and problem-solving skills to resolve complex technical issues for our clients.

The ideal candidate will have experience working with Linux-based systems, familiarity with networking principles, and proficiency in ticketing tools like Salesforce and ServiceNow.

  • Duties and Responsibilities:
  • Resolve technical issues through troubleshooting and communication with customers and internal teams.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Maintain accurate records of customer interactions and technical issues.

Key Skills:

  • At least 2 years' experience in Technical Support with CyberArk solutions.
  • Strong knowledge of security protocols and cybersecurity concepts.
  • Proficient in handling support calls through calling systems.