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Team Leader for 2025 Delivery Operations GVPAD

1 week ago

Davao City, Davao, Philippines Minacs Full time
Main Responsibilities
  • Responsible for supervising a team of call center associates to ensure they meet performance metrics and contractual Key Performance Indicators (KPIs) and financial expectations.
  • Effectively coach direct reports on their performance and provide regular feedback to ensure they achieve their goals.
  • Identify performance-related issues and develop action plans to improve employee performance.
  • Manage the employment status of call center associates, including transfer, promotions, or regularization as necessary.