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Operations Management Professional
1 week ago
Our client is seeking a talented Customer Service Manager to lead their customer service team in Manila. As a key member of the organization, you will be responsible for guiding the team to deliver exceptional service to clients.
Key Accountabilities
- Lead and manage a team of customer service representatives to deliver high-quality service to clients
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Analyze customer feedback and use it to drive process improvements
- Collaborate with other departments to improve overall customer experience
Requirements
- A degree in Business Administration, Marketing, or a related field
- At least 5 years of experience in customer service, preferably in the FMCG industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle difficult customer situations effectively
Company Overview
Our client is a multinational organization in the FMCG industry, with a strong presence in Hong Kong and beyond. They are establishing a pioneer presence in Taguig, Metro Manila, and are expanding their large workforce and robust market presence.
