Operational Excellence Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeAutomation Full time $90,000 - $120,000

Job Summary:

Technical Operations Support

We are seeking a skilled Technical Operations Support professional to join our team. In this role, you will play a critical part in designing and running the operational backbone of our client, automating away inefficiency, and owning tasks from request to verified outcome.

This is a hands-on technical operations position that requires executive support responsibilities. You will be responsible for driving tasks to completion, ensuring clear documentation and follow-up actions, as well as handling inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet Service Level Agreements (SLAs).

  • Key Responsibilities:
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps.
  • AIAccelerated Execution: Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries.

You'll partner closely with engineering and leadership, using AI tools and modern ops software to keep work organized, observable, and moving.

Traditional assistant work (including phone calls) is part of the job, but the core value is systems, automation, and relentless follow-through.

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