Account Management Professional
3 days ago
About the Role
We are looking for an experienced Account Management Professional to join our team at Neksjob Philippines. As an essential member of our sales team, you will focus on building and maintaining strong relationships with our existing broadband customers.
Key Responsibilities:
- Serve as the primary point of contact for existing broadband customers, handling inquiries, issues, and service requests in a timely and professional manner.
- Diligently identify opportunities to upsell and cross-sell broadband services, driving revenue growth and meeting individual sales targets.
- Maintain accurate records of customer interactions, account status, and sales activities, ensuring seamless account management.
- Collaborate closely with technical support to resolve customer issues efficiently, ensuring high-quality service delivery.
- Stay up-to-date on industry trends, competitive products, and customer preferences, utilizing this knowledge to inform sales strategies and recommendations.
Essential Qualifications:
- At least HS Graduate (old curriculum) / SHS Graduate.
- Strong technical and sales skills, with prior experience in BPO an asset.
- Exceptional communication skills and ability to work effectively in a fast-paced environment.
- Willingsness to work onsite.
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