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Financial Services Professional

3 weeks ago

Pasig, National Capital Region, Philippines ACOM Consumer Finance Corporation. Fast Cash Loan Provider in Metro Manila, Philippines Full time
Key Responsibilities

The Business Control Staff will be responsible for:

  • Assessing the quality of customer service through regular monitoring of calls
  • Identifying areas for improvement and developing strategies to address these issues
  • Coaching staff to improve their performance and skills
  • Reporting on key performance indicators related to customer service quality
Requirements

To succeed in this role, you will need:

  • A bachelor's degree holder of any course or a related field
  • At least 1-2 years of experience in Business Process Control
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of client relations or sales in a corporate setting
Benefits

We offer competitive compensation and benefits, including:

  • A rewarding salary package
  • Performance-based incentives
  • Healthcare benefits
Career Growth

We provide ongoing training and development opportunities to help you advance your career and achieve your professional goals.