Training and Performance Specialist

5 days ago


Cebu City, Central Visayas, Philippines Open Look Business Solutions Full time

About Us

Open Look Business Solutions is a leading provider of innovative solutions for customer service teams. We are committed to delivering exceptional results and improving customer experiences.

Job Description

This role requires a highly skilled professional with experience in training, coaching, and performance evaluation. The ideal candidate will have a strong understanding of customer service principles and be able to design and deliver effective training programs.

Key Responsibilities:

  • Design and deliver training programs on customer interactions, customer service techniques, retention strategies, and product knowledge.
  • Conduct onboarding training for new hires, ensuring they understand company policies, procedures, and best practices.
  • Develop training materials, including manuals, presentations, and e-learning modules.
  • Monitor and assess trainees' progress through assessments, role-playing, and call evaluations.
  • Provide ongoing coaching and refresher training to improve performance and meet business objectives.
  • Stay updated on industry trends and incorporate best practices into training programs.


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