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Capacity Planning and Forecasting Lead

2 weeks ago

Manila, National Capital Region, Philippines Private Advertiser Full time

About the Opportunity

We are seeking a highly skilled Workforce Planning Senior Analyst to join our team at The Private Advertiser. As a key member of our operations team, you will be responsible for providing full workforce management support, analyzing complex data to identify trends, and developing strategic plans to inform business decisions.

Key Responsibilities

  • Enterprise Support: Collaborate with clients, vendors, and partners to provide comprehensive workforce management support in coordination with the domestic WFM team.
  • Data Analysis & Forecasting: Analyze complex workforce data to identify trends, accurately forecast staffing needs, and inform business planning decisions.
  • Modeling & Tools: Develop and maintain workforce planning models and analytical tools to optimize operational efficiency and drive business growth.
  • Cross-Functional Collaboration: Partner with Finance, Training, and department leaders to align staffing with business needs and drive strategic initiatives.
  • Reporting & Presentation: Prepare and present workforce reports and operational insights to senior management, informing key business decisions.
  • Operational Analysis: Review key metrics (e.g., volume, AHT, utilization, attrition, SLA) to inform business planning and performance improvement initiatives.
  • Strategic Support: Contribute to short- and long-term business planning through analysis, reporting, and solution recommendations.
  • Ad Hoc Tasks: Support additional operational needs and special projects as required.