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Customer Insights Analyst

3 weeks ago

Makati City, National Capital Region, Philippines IT Managers, Inc. Full time

A Customer Insights Analyst is needed to work closely with stakeholders to understand business requirements and translate them into technical solutions.

About the Job

The selected candidate will analyze customer data sources, document processes, and collaborate with cross-functional teams to ensure effective implementation of the Customer Data Platform (CDP).

  • Develop detailed process maps and user requirements documentation
  • Create a customer journey map that captures key touchpoints and pain points
  • Work closely with IT teams to ensure seamless integration of the CDP
Key Qualifications

To excel in this role, you should have:

  • A Bachelor's degree in Information Technology, Business, or a related field
  • Proven experience as a Business Analyst with a focus on Customer Data Platforms
  • Excellent analytical and problem-solving skills
  • Familiarity with Agile methodologies and project management principles