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Operations Manager
3 weeks ago
About the Position:
We are looking for a skilled Senior Operations Manager to lead our Travel account in Cebu. As a key member of our team, you will be responsible for managing and coordinating various teams to drive business growth and success.
Key Responsibilities:
- Develop and implement long-term strategies to further the company's overall goals.
- Foster collaboration and knowledge sharing among different teams to drive innovation and efficiency.
- Analyze departmental performance and identify areas for cost reduction and revenue optimization.
- Motivate and inspire employees to perform at their best through positive reinforcement and incentive programs.
- Communicate with senior officials to ensure alignment on shifting priorities and projects.
- Identify potential problems and develop solutions to maximize efficiency and revenue.
- Explore opportunities to expand or adjust course in response to market changes.
- Build and maintain strong relationships with clients to deploy opportunities and create value propositions.
- Evaluate client needs and determine solutions to address their challenges.
- Participate in Management Review Meetings and conduct regular customer connects.
- Lead Status/Operations calls with clients and ensure proper staffing levels to achieve Service Levels.
- Conduct Performance Reviews for direct reports.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Customer Service and Consulting
Industries: Outsourcing and Offshoring Consulting, Travel Arrangements, IT Services, and IT Consulting
