Customer Protection Specialist
5 days ago
Job Overview
We are seeking a highly skilled Customer Protection Specialist to join our team at Private Advertiser. As a key member of our organization, you will be responsible for implementing initiatives that promote customer protection and address customer concerns in a timely manner.
Main Responsibilities:
- Liaise with other departments and units to implement initiatives that promote customer protection.
- Implement and manage the customer protection program, reviewing policies, guidelines, and mechanisms to meet customer protection standards.
Key Accountabilities:
- Monitor customer concerns and complaints across all channels and ensure timely resolution.
- Coordinate with fulfillment teams, branches, and relevant bank units to gather necessary information, address and resolve escalated customer concerns, and prevent recurrence.
- Analyze consumer protection reports to identify recurring issues and recommend improvements or corrective actions.
Requirements:
- At least 3 to 6 months of experience in customer management, handling customer complaints/customer care, marketing & consumer studies, financial consumer protection.
- Bachelor's Degree.
- Excellent customer management and customer relations skills; excellent communication and writing skills; presentation skills.
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