Customer Protection Specialist

5 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

Job Overview

We are seeking a highly skilled Customer Protection Specialist to join our team at Private Advertiser. As a key member of our organization, you will be responsible for implementing initiatives that promote customer protection and address customer concerns in a timely manner.

Main Responsibilities:

  • Liaise with other departments and units to implement initiatives that promote customer protection.
  • Implement and manage the customer protection program, reviewing policies, guidelines, and mechanisms to meet customer protection standards.

Key Accountabilities:

  1. Monitor customer concerns and complaints across all channels and ensure timely resolution.
  2. Coordinate with fulfillment teams, branches, and relevant bank units to gather necessary information, address and resolve escalated customer concerns, and prevent recurrence.
  3. Analyze consumer protection reports to identify recurring issues and recommend improvements or corrective actions.

Requirements:

  • At least 3 to 6 months of experience in customer management, handling customer complaints/customer care, marketing & consumer studies, financial consumer protection.
  • Bachelor's Degree.
  • Excellent customer management and customer relations skills; excellent communication and writing skills; presentation skills.


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