Quality Assurance Expert

7 days ago


Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full time

The Role:

As a Quality Assurance Specialist at Transcom Worldwide Philippines, Inc., you will play a vital part in ensuring the highest level of quality in our customer interactions. Your primary responsibility will be to conduct thorough audits and assessments to guarantee that our agents are meeting the required standards.

About Us

We are a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients and their customers. Our team is passionate about improving the way people interact with businesses, and we are looking for talented individuals like you to join us on this mission.

Responsibilities:

  • Conduct regular audits and assessments of agent performance
  • Analyze data and provide actionable insights to improve quality
  • Collaborate with cross-functional teams to implement process improvements
  • Develop and maintain quality metrics and reporting dashboards

Requirements:

  • University degree or equivalent higher qualification
  • Proven track record of effective training and coaching
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment


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