Remote Customer Service Position

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000
Customer Service Representative Role

This is an opportunity to work in a dynamic customer service environment where you will be responsible for handling incoming and outgoing calls, resolving customer issues, and providing exceptional support to clients. You will have the chance to work with a diverse range of clients and develop your problem-solving skills in a fast-paced setting.

In this role, you will also be required to document interactions, process claims, and guide customers through options to find the best solutions. Additionally, you will be expected to follow scripts, policies, and procedures while utilizing available resources.

The ideal candidate will possess strong communication and interpersonal skills, as well as prior call center experience. Strong proficiency in English, both written and spoken, is required. The ability to multitask, self-manage, and troubleshoot effectively is also essential.

We offer competitive compensation based on experience, comprehensive benefits, and opportunities for growth and development. If you are a motivated individual who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Document interactions and process claims accurately.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
Qualifications
  • Prior call center experience.
  • Strong communication and interpersonal skills.
  • English language proficiency (written and spoken).
  • Multitasking and self-management abilities.
  • Troubleshooting skills.
Benefits
  • Competitive compensation based on experience.
  • Comprehensive benefits package.
  • Opportunities for growth and development.
Physical Requirements

This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and headset. May move or lift up to 40 pounds as needed to accomplish tasks.

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