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Order Management Professional

1 week ago

Makati City, National Capital Region, Philippines Nestlé SA Full time

Nestlé SA takes pride in its long history of serving consumers' nutritional needs. Our portfolio includes well-known brands like NESCAFÉ, NIDO, MILO, and NESTEA, among others.

We prioritize respect, diversity, equity, and inclusion in our organization, empowering our employees to grow professionally, regardless of their background, race, religion, or gender orientation.

Job Description:
  1. Main Purpose:
    To effectively drive the Perfect Order Cycle Approach to minimize waste and complexities in the O2C flow.
  2. Key Responsibilities:
    Contact customers to propose mitigation actions due to Out of Stock risks and manage Stock Allocation issues that require customer contact.
  3. Key Outputs:
    Complete and resolve all demand capture failures within defined service level agreements and provide 360 visibility on order status to customers and internal teams.

Collaborate with billing teams to resolve billing issues and use reason code methodology to record root causes.