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Technical Support Expert

3 weeks ago

Manila, National Capital Region, Philippines Sinch Full time

Sinch, a leader in mobile messaging solutions, is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our integration support team, you will play a crucial role in providing exceptional support for our integration products.

With a focus on CRM and marketing automation platforms like Zoho, Dynamics, Hubspot, and Salesforce, ERP platforms like NetSuite, and ecommerce platforms such as BigCommerce and Shopify, you will serve as the primary point of contact for internal and external customers. Your expertise in troubleshooting technical issues and resolving customer inquiries will be invaluable in ensuring seamless customer experiences.

The ideal candidate for this role possesses excellent customer service skills within a technology-driven environment. They exhibit outstanding problem-solving abilities, showcase proficiency in multiple systems, and possess the necessary skills to engage effectively with clients and customers, showing empathy and patience.