Caring Services Coordinator
5 days ago
The Caring Services Coordinator plays a vital role in ensuring that families receive the highest level of care and support during times of bereavement. This position requires a compassionate and empathetic individual who can provide guidance and assistance to families as they navigate the funeral service process.
Responsibilities:
- Promptly respond to initial contact from families regarding deceased pickup, ensuring all necessary documents are in place.
- Treat each deceased with utmost respect and dignity throughout the retrieval process.
- Coordinate driver and attendant/janitor/helper details for deceased retrieval, guaranteeing seamless execution.
- Verify all required documents (trip ticket, release form/death certificate) prior to retrieval to avoid delays.
- Provide bereaved families with essential information and advice on steps to take when retrieving deceased from hospitals, residences, or medico-legal cases.
- Gather vital information from bereaved families for proper coordination with all parties involved.
- Inform families about basic requirements and procedures for claims (SSS, GSIS, insurance, memorial plans).
- Maintain cleanliness and orderliness of chapels, offices, showrooms, preparation rooms, and surrounding areas, including service vehicles and equipment.
- Supervise and coordinate all aspects of funeral services, which may include:
- Closely coordinating with morticians/embalmers and janitors for body preparation and presentation.
- Overseeing embalming of deceased prior to funeral.
- Affording and assisting bereaved families with needs such as flower arrangements, candle requirements, or coordinating priest/pastor services.
- Supervising ornament preparations for residential and/or outside viewing cases.
- Organizing pallbearers and additional manpower for interment requirements.
- DIRECTING THE FUNERAL SERVICE FROM BEGINNING THROUGH COMPLETION.
- Collate and report operational incidents to General Manager and HR.
- Report client feedback concerning services, personnel attitudes, and conduct for assessment purposes.
- Perform other tasks assigned by Management.
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