Partner Success Advocate
2 weeks ago
We at ConnectWise are committed to driving the success of our technology solution provider partners. Our comprehensive suite supports over 45,000 partners, enabling them to manage their businesses more effectively, sell more efficiently, automate service delivery, and provide exceptional customer experiences.
As a Partner Success Advocate, you will play a pivotal role in supporting our partners by addressing their product-related inquiries and collaborating with cross-functional teams to resolve issues.
Your Key Responsibilities:
- Offer timely and effective support to our partners through various channels
- Develop and maintain a deep understanding of our products and services, providing expert guidance to our partners
- Collaborate with junior team members, offering guidance and mentorship to help them grow professionally
- Communicate new release features and improvements to our partners to enhance their experience
- Identify and escalate complex issues to leadership and development
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2+ years of relevant experience, preferably 1+ year in a technical service-oriented position
- Excellent communication and problem-solving skills, with a strong focus on delivering outstanding customer experiences
- Ability to adapt quickly to new technologies and processes while maintaining a high level of attention to detail
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