Operational Excellence Manager

About IntouchCXCompany CultureWe believe in empowering our people to drive positive change and deliver outstanding results for our clients. Our team's passion for innovation and customer experience management drives us to excel in the BPO industry.We've built a reputation as a trusted partner, with a strong focus on growth and innovation. Our people are...

Job DescriptionThe Operational Excellence Manager is responsible for overseeing the operational deliverables of the Quality Team at TDCX Philippines. This includes leading and developing Senior Quality Officers and Quality Leads to drive internal and client weekly, monthly, and quarterly performance reviews.This role represents the QA department in internal...

Our Ideal CandidateWe are looking for a highly motivated and experienced Operations Manager who is passionate about delivering exceptional results and driving business growth.Key Requirements:Proven track record of success in a similar role, with a strong understanding of BPO operations and client management;Excellent leadership and communication skills,...

XtendOps Cebu, Central Visayas, PhilippinesAbout XtendOps Sr. Customer Success ManagerXtendOps is a pioneering company in the outsourcing and offshoring industry. We offer customized solutions to our clients, empowering them to achieve their business goals.ResponsibilitiesOperational ExcellenceDevelop and maintain a deep understanding of operational rigor...

About the JobThe Hird is seeking an Operational Excellence Manager to lead process improvement initiatives and drive continuous improvement within our Healthcare (US Benefits) domain.ResponsibilitiesDevelop and implement process improvements to enhance operational efficiencyAnalyze and address root causes of inefficienciesCollaborate with cross-functional...

Job OverviewThe Operations Manager for Cashiering Excellence will oversee and manage the cashiering operations, ensuring that all cashiers and cash custodians adhere to company policies and provide excellent customer service.This role is responsible for establishing customer experience standards and ensuring that they are met. The successful candidate will...

Job OverviewA career-defining opportunity awaits a seasoned retail professional to join BLK Cosmetics as an Operations Manager. Reporting directly to the Operations Manager, this role is pivotal in ensuring smooth retail operations, from demand planning to achieving a 100% fill rate.About the RoleThe ideal candidate will be responsible for implementing...

About UsWe are a global leader in customer experience management, digital engagement, and AI and automation solutions. Our company is built on a culture of trust, long-term relationships, and empowering our people to drive positive change.About the JobWe are looking for a Senior Operations Manager to drive performance and operational excellence for our...

We're on the hunt for a skilled Operational Manager to join our team at CallTek. This exciting role involves overseeing daily operations, developing strategies to improve processes, and driving business growth.Job Overview:As an Operational Manager, you will be responsible for:Overseeing daily operations to ensure efficiency and effectivenessDeveloping and...

Job Description:We are seeking an experienced Operations Manager to join our team at SecondGen Ventures Corp.In this role, you will be responsible for establishing, streamlining, and overseeing all operational systems, processes, and policies to ensure the efficient and effective functioning of the company.You will manage daily business operations, optimize...

Key Performance Indicators (KPIs)">The Senior Operations Manager's performance will be measured by the following KPIs:Adherence to service level agreements.Client satisfaction ratings.Operational efficiency and effectiveness.Qualifications and Requirements10-12 years of customer experience in non-financial services, fintech CX, or international banking...

About the TeamWe are a dynamic team at Wipro, working towards excellence in our processes. We are seeking an experienced Operations Excellence Leader to join our team. In this role, you will be responsible for auditing the number of cases/calls as mandated by clients and tracking performance.The ideal candidate will have experience in Banking contact center...

About the Role:We are seeking a highly skilled Cost Control Officer to join our team in Cebu Business Park.The successful candidate will have:A degree in Accounting, Finance, or a related field.At least 2-3 years of experience in cost control, accounting, or finance.Strong analytical and problem-solving skills.Excellent communication and presentation...

We're seeking an Operational Excellence Director to join our team at Continuum Global Solutions.This full-time role will support onsite in Cebu City, working closely with the team to drive value growth through training, communication, and outlier identification.About the Job:Establish relationships that encourage teams to work together to achieve performance...

Do you have a passion for supporting business operations and driving results?About the Role:This position requires a highly organized and analytical individual who can excel in a fast-paced environment.Key Responsibilities:

Guesty Inc. is a leading provider of innovative hospitality solutions. We are seeking a highly skilled Operational Excellence Associate to join our team.The Operational Excellence Associate responsibilities include resolving complex customer queries, recommending innovative solutions, and guiding product users through features and functionalities. To excel...

Job Overview:We are seeking a seasoned Operational Excellence Specialist to join our healthcare team. As a Process Optimization Lead, you will drive efficiency and quality improvements in a dynamic non-voice BPO setting.Key Responsibilities:Develop and execute process improvement initiatives to enhance service quality and operational performance.Analyze root...

Company Overview:We are Go-Get Data Consultancy, a leading provider of data-driven solutions. Our team is passionate about delivering high-quality services that drive business excellence.Salary and Benefits:This role offers a competitive salary package, including up to ₱68,000, with opportunities for negotiation. You will also enjoy a structured US...

Customer Experience RevolutionTDCX Group is at the forefront of the CX revolution, providing transformative digital CX solutions that empower world-leading brands to acquire new customers, build loyalty, and protect their online communities.We're looking for a Quality Lead who shares our passion for delivering exceptional customer experiences and can...

XtendOps is looking for a skilled Training and Quality Specialist to drive quality and performance in our BPO team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs to enhance service delivery.Key Responsibilities:Develop and deliver comprehensive training programs to support agent development.Conduct...